Terms & Conditions (as per December 2022)
These terms and conditions are for Direct Bookings only. For detailed Terms & Conditions, in particular referring to our domestic and international travel partners, please contact your sales agent or sales@atmosphereresorts.com for the full T&C document.
Domestic bookings
Payment terms: We will require a 50% deposit at the time of reservation to hold the room, and the remaining 50% directly upon arrival
Cancellation: In the event of cancellation, the 50% deposit will be lost. In the event of Covid-19 prohibiting a guest to travel, the 50% deposit can be used for a stay within a 6 month period, but cannot be transferred to another person. If our room rates have increased during that time, we will adjust the rate accordingly.
Local bookings from guests in Negros Oriental (with or without the ONE card) will follow the same payment and cancellation terms as other domestic bookings.
International bookings
Payment terms: We will require a 50% deposit at the time of reservation to hold the room, and the remaining 50% directly upon arrival
Cancellation: In the event of cancellation, the 50% deposit will be lost. In the event of Covid-19 prohibiting a guest to trave, the 50% deposit can be used for a stay within a 12 month period, but cannot be transferred to another person. If our room rates have increased during that time, we will adjust the rate accordingly.
Group bookings
For any bookings requiring more than 5 rooms, special conditions apply, please contact us for details. This applies to bookings that are made directly with us, via an agent, through our online booking engine and on an OTA.
No show & refund policy
No show charges shall be equivalent to the total room charges for the entire length of stay.
Payment instructions
We do accept payment either bank deposit, telegraphic bank transfer, via Wise, Gcash or via credit card. Our Invoice amount is NET of any bank charges – if payment via credit card, please be informed of additional charge to be added on top of the amount. The amount that Atmosphere Resorts & Spa receives should be equivalent to the amount required for your reservation.
Currency
All payments are to be in Philippine Pesos unless otherwise agreed prior to payment.
Travel insurance
We strongly recommend that all guests take out a fully comprehensive travel insurance policy for their trip.
Kindly note that guests arranging to travel to Atmosphere Resorts & Spa are responsible for obtaining the correct and valid travel documents that are required before arriving to our province of Negros Oriental. Whilst we are happy to assist you, Atmosphere Resorts & Spa cannot be held liable if a guest is not eligible to travel to Atmosphere Resorts & Spa or fails to process their mandatory travel documents.
