Cancellation Policy for FIT Bookings
If you wish to cancel your stay with us please send a cancellation email to us to tell us. As set out below and depending on when we receive a cancellation email, we may keep a percentage of the amount you have been required to pay in advance of check-in (the “Payment”).
- Email received more than 3 months prior to date of check-in, we would not retain any percentage of Payment;
- Email received 3 months or less, but more than 2 months, prior to check-in, we would retain 10% of Payment;
- Email received 2 months or less, but more than 1 month, prior to check-in, we would retain 25% of Payment (and where your booking includes during a peak period (as detailed on our website) any email received 6 weeks or less, but more than 1 month, prior to check-in, we would retain 75% of Payment);
- Email received by us 1 month or less prior to check-in, we would retain 100% of Payment;
If you have cancelled your stay and we are returning monies to you, our refund will be net of any bank charges we incur.
Please be informed cancellation policy varies for group bookings. Contact firstname.lastname@example.org for any group booking related questions.
No Show & Refund Policy
No show charges shall be equivalent to the total room charges for the entire length of stay. Please be aware that bank charges will not be covered for any refund given.
We do accept payment either bank deposit, telegraphic bank transfer or via credit card. Our Invoice amount is NET of any bank charges – if payment via credit card, please be informed of additional charge to be added on top of the amount. The amount that Atmosphere Resorts & Spa receives should be equivalent to the amount required for your reservation.
All payments are to be in Philippine Pesos unless otherwise agreed prior to payment.